Fresh air system / air purifier warranty policy
The whole machine is guaranteed for 5 years, and the warranty period starts from the date of issuance of the purchase invoice.
1. Free warranty conditions:
Can provide a valid purchase invoice or purchase certificate;
Can provide "iPeson Air Purifier/Fresh Air System Warranty Card"
Must be within the warranty period;
Failure caused by non-human causes;
If a valid purchase certificate and warranty card cannot be provided, the date of purchase shall be calculated according to the date of manufacture on the product certificate.
2. Non-free warranty content:
The user is damaged due to unstable power supply voltage and non-compliance with the national safe electricity standard (AC220V+10%, 50Hz);
Damaged due to improper use by the user or improper storage;
Without "iPeson Air Purifier/Fresh Air System Warranty Card" and valid purchase certificate;
The model and body number on the "iPeson Air Purifier/Fresh Air System Warranty Card" do not match the model and body number on the product specifications of the air purifier being repaired;
The machine does not have a complete label, which includes product model, body number and manufacturer information;
Products beyond the warranty period;
Damage caused by force majeure, such as earthquake, flood, fire, etc.
1. During the warranty period, users who have non-artificial product quality problems during use can enjoy free maintenance and no spare parts fees will be charged;
2. During the warranty period, if you need to replace parts due to non-product quality problems (man-made damage or other causes), you will be charged according to the company's parts price list.
3. After the warranty period, if there is a replacement of parts caused by a product malfunction, the charging standards are as follows:
Charges according to the company’s unified standards, if the fees exceed the company’s standards, the company will impose penalties on the after-sales service points 2000 yuan/time